Shipping policy

Last updated: August 29, 2026

This Shipping Policy applies to orders placed through Evelenne for delivery within the United States.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and U.S. public holidays. Processing time is separate from carrier transit time. Orders may require additional time during launches, promotions, holidays, severe weather, or periods of unusually high demand.

Shipping options and rates

  • Standard Shipping: $5.99, with an estimated transit time of 3–5 business days after processing.
  • Free Standard Shipping: available on qualifying orders of $60.00 or more after discounts and before taxes.
  • Express Shipping: $14.99, with an estimated transit time of 1–2 business days after processing.

Delivery dates are estimates, not guarantees. Carrier disruptions, weather, address issues, security checks, or circumstances outside our reasonable control can cause delays.

Shipping area

We currently ship to eligible addresses within the United States. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and remote locations may depend on the carrier and product. Any available options and charges will be shown at checkout.

Address accuracy

You are responsible for providing a complete and accurate shipping address. Contact gozhko@list.ru immediately if you notice an error. We cannot guarantee changes after fulfillment begins. Additional charges caused by an incorrect, incomplete, refused, or undeliverable address may be deducted from a refund or charged before reshipment, where permitted by law.

Tracking and split shipments

When tracking is available, you will receive tracking information after shipment. Items in one order may ship separately, and you may receive more than one tracking number. Tracking can take time to update after a label is created.

Delayed, lost, or damaged shipments

If tracking has not updated for an unusual period, a package is marked delivered but cannot be located, or an order arrives damaged, contact us promptly with your order number. We may ask you to check with household members, neighbors, the delivery location, or the carrier while we investigate. Remedies for verified loss or damage may include replacement or refund, subject to carrier findings and applicable law.

Changes and cancellations

Orders cannot always be changed or canceled after they enter fulfillment. Please contact us as soon as possible if assistance is needed.

Contact

Shipping questions can be sent to gozhko@list.ru.